SHIPPING POLICY
SHIPPING METHODS AND COSTS
The shipping options may vary depending on the delivery address, what time you make your purchase and item availability.
At the time of processing your purchase, we will show you the available shipping methods and the cost of your order.
Shipping options:
• Collection at LOVESKIN
• Home delivery:
Standard delivery - 99 ZAR / FREE (Orders over 1000 ZAR). The estimated delivery time will be between 2 to 7 business days, depending on the delivery address. The time frames shown above will be extended for remote areas. Bear in mind that deliveries are only made on working days.
ORDER STATUS
You will receive email updates on the status of your order.
You can also access this information in the section "My Account". If you are not registered, click on the “Order information” link in the confirmation email to track your order.
REFUND, RETURN & EXCHANGE POLICY
REFUND POLICY
Upon your order being delivered and you no longer want the product(s) you have ordered; you may return it to our physical address (provided below) within 7 days of delivery at your own expense. To be eligible for a return, your item must be in the same condition you received it, unopened or unused and in its original packaging.
To start a return, you can contact us at loveskin.skincareza@gmail.com. Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s). If your return is accepted, we’ll send you instructions on how and where to send your package or provide you with a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Please send any products for return or exchange to:
LOVESKIN (PTY) LTD
Attention: Returns / Natasha Engelke
59 Harrod Drive
Oakglen
Bellville
Western Cape
7530
A refund takes up to 10 business days to be credited back to the original payment method. If you no longer have access to that payment method, then you need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
You can always contact us for any return question at loveskin.skincareza@gmail.com.
DEFECTIVE GOODS AND ADVERSE REACTIONS RETURN OR REFUND POLICY.
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged or if you received the wrong item, you can contact us at loveskin.skincareza@gmail.com so that we can evaluate the issue and rectify it.
How will we rectify it?
We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference).
Some products sold on the Website contain active ingredients and some of these products can cause a mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than twice per week initially and then gradually increasing to desired use. If you have developed a more severe reaction to any of these products supplied by us, please contact us at loveskin.skincareza@gmail.com. An experienced staff member, or Founder, Natasha herself, will endeavour to resolve any adverse reactions. Refunds on products causing an adverse reaction will be judged on an individual basis.
EXCEPTIONS / NON-RETURNABLE ITEMS
Products must have been purchased directly from us. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.
Products must be returned within 7 days of delivery date.
We cannot accept returns or issue refunds on used products.
Original shipping and handling charges are non-refundable (if applicable).
Products specified as non-returnable or not for resale cannot be returned.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.